We're seeking a highly organised and detail-oriented individual to join our team as the Administrator and Coordinator of our Wellbeing Training. As a key member of the team, you will play a vital role in supporting the delivery of our wellbeing training programmes within the corporate sector.
The successful candidate will have excellent organisational and time management skills, as well as strong communication and interpersonal skills. Attention to detail, the ability to handle multiple tasks simultaneously and think on your feet will be essential in this role.
Deadline for application: 5pm Sunday 30th September 2024, initial 5 minute screening call Tuesday 1st October with a further Discovery Call on 4th October.
Location (Northwest)
This full-time role is remote but, with regular virtual contact with the Head of Client Experience as well as other team members. Candidates must be based in the Northwest to enable regular in-person meetings.
Salary: £19,850 - £22,850
Responsibilities
In this role, you will be responsible for a range of administrative tasks, including scheduling training events, managing learner registrations, supporting other members of the team to create training resources, and coordinating with stakeholders. You will also be responsible for maintaining training records and databases and supporting the evaluation and feedback process.
The role isn’t purely administrative: we are looking for comprehensive skills across the MS Office Suite including the ability to adjust deck layouts and edit designs in PowerPoint to a given brief. Experience in B2B corporate training contexts would be a plus.
- Coordinate training programmes, including scheduling of deliveries, sourcing and booking venues and organising travel arrangements.
- Provide administrative support to ensure seamless training delivery, including preparing training materials/resources, contacting stakeholders to obtain appropriate information, registering learners and updating training teams.
- Manage learner registrations, communicate with all stakeholders, and respond to queries in a timely and professional manner via email and phone.
- Setting up of any administration forms that are required for delivery which can include survey monkey/google forms and other in-house platforms.
- Deal with any “in the moment” requests or issues that may arise in a calm and professional manner.
- Maintain accurate and up-to-date records and databases, including training attendance records, certifications, and monthly client reports.
- Assist in the evaluation and feedback process for training sessions, collating and summarising learner feedback, raising any concerns with the Head of Client Experience and feeding back to clients.
- Support in data gathering and report writing.
- Responsive to slide deck revision briefs at short notice.
- Confident to deal with ad-hoc requests and outsource with third parties e.g. hotels, IT services, travel, couriers, sourcing materials for events.
Qualifications
- Excellent organisational and time management skills.
- Demonstrable impeccable attention to detail and the ability to multitask effectively.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritising tasks and meeting deadlines.
- Proactive at finding solutions and problem solving, particularly ‘in the moment’ and remains calm in confusing and fraught situations.
- Approachable, dependable and has a positive attitude.
- Highly proficient in Microsoft Office Suite and database management.
- Excellent attention to detail, with a keen eye to spot small design changes in slide decks (font size, relevant images used for clients).
- Ability to work independently (autonomously and without constant supervision) and collaboratively in a hybrid team environment.
- Proven experience in training administration or a similar role and B2B experience would be a plus.
Ripple&Co is a micro business with big ambitions. We are trusted by large national and multi-national companies to deliver the market-leading mental health training products (including Ofqual qualifications), as well as our bespoke training programmes and resources, with the aim of promoting and improving their employees’ mental health and wellbeing. Since inception we have grown to a team of six, created an innovative immersive training solution that now forms part of the St John Ambulance suite of mental health courses and developed a mental health digital tool, supported by Innovate UK, which has just gone to market having been piloted by NatWest and Colas Rail.
Like many start-ups we’re very busy, passionate about what we do and grasp every good opportunity that comes our way. It makes for an exciting and sometimes challenging environment. We work with an excellent team of associate trainers who are some of the best in their field.
Each member of the business works very independently and has ownership of their own projects and tasks, whilst still appreciating being part of and supported by a team of hard-working professionals who believe in what we do and the positive impact we can have on a person’s mental health.