Deputy Store Manager

Deputy ManagerRole: Deputy Store Manager / Location: Bow / Salary: £33,208 per annum (OTE £36,528) plus benefits  / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. About the Job Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow, our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people’, so if a customer looks like they want a cup of tea, get the kettle on. Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career. What we would like from you We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As a Deputy Store Manager your main role is to support and deputise for your Store Manager in all aspects of running your store, in order to grow and develop your business. Below are some of the key areas you will be required to fulfil: Plan and prioritise the work of you and your team Provide regular coaching and support to your team, encouraging development both professionally and personally Ensure you and your team provide the highest level of customer service Maximise sales at every opportunity through promoting the products and services available Be confident and comfortable negotiating day to day Ensure you and your team maintain the cleanliness and maintenance of the store Manage store compliance and administration ensuring standards are met Carry out general administration tasks on our database (i.e. set up customer contracts and debt management) Take a flexible approach to working as part of a team or individually Continually review you and your teams performance, providing guidance and support Promote a positive and flexible approach to daily management of your store/team Provide support within your area when required Support your store manager in all aspects of running your store to grow and develop the business What we give back to you At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include: Competitive rates of pay reviewed on an annual basis Quarterly bonuses averaging around 10-12% (up to a maximum of 25%) Additional day off for your Birthday Holiday entitlement increasing with service Training and support to help you develop a great career with us Great pension and sharesave scheme Social events throughout the year Family friendly policies to include enhanced maternity, paternity and adoption packages Free on -site parking Cycle to work scheme and gym discounts Vouchers for life events Day off to volunteer for one of our charity partners At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know