Customer Service Administrator

Customer Service Administrator Salary: £24k Location: Leeds, West Yorkshire Hours: 37.5 hours per week, Monday - Friday Permanent Role Are you an excellent communicator with a desire to help others? Our client is looking for a personable and competent individual with an excellent attention to detail to join their amazing team as a Customer Service Administrator The Key Duties of the Customer Service Administrator * Daily communications with customers via phone, email and social media * Create and deliver innovative and forward-thinking solutions to customer concerns * General administration and organisation of systems* Deal with complaints and challenging situations whilst managing workload * Work with other departments to support and deliver the best outcomes for the customer The Key Requirements of the Customer Service Administrator * Previous experience within a customer service or contact centre environment * Previous experience of case management and dealing with complaints * IT skills - experience using MS platforms, softphone, email * Excellent communication skills - both written and verbal If you are interested and would like to know more, please apply to the role or call the Business Support Team at Search, Leeds, for more information Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.