Technical Account Manager - Fully Remote

Technical Account Manager Are you looking for a new opportunity as a Technical Account Manager where you get to work with a wide range of customers to help shape how they can utilise the ServiceNow platform to make the lives of their employees and customers better? At UP3, we specialise in ServiceNow and deliver best-in-class managed services for customers using the platform. Due to our success and continued growth, we are on the lookout for enthusiastic and experienced Technical Account Manager to join our talented team. You will be responsible for working with our major and strategic customers, helping them understand how they can get greater value from ServiceNow, either through increased consumption of existing products, or adoption of new ones. In conjunction with the delivery teams, you will support the management of customer demand and validate that any work produced delivers the value that was expected. As you will be our customers’ trusted technical advisor, staying current with the latest ServiceNow capabilities and technology is vital. No-one is above making the tea or watering the plants. No room for egos, politics or gossip. This is an ideal role for someone who loves demonstrating how ServiceNow can be used to solve business problems and improve processes. You’ll enjoy testing your knowledge of the ServiceNow platform, its products, features and capabilities and be happy to get your hands dirty in configuring and performing demonstrations to show the art of the possible and to deliver the occasional proof of concept. It will be down to you to know everything your customers are doing that is related to ServiceNow. You’ll be working closely with the Engagement Managers and technical team members to shape and articulate the outcomes required from the customers demand and help manage a prioritised backlog of work to ensure our delivery teams are kept busy. Seeing a how customers benefit from the quality solutions we produce will be a big motivating factor. An excellent knowledge of ServiceNow platform products, features and capabilities, including integrations Experience of working across multiple customers and ServiceNow instances Hold a minimum of a ServiceNow Certified System Administrator and at least one other Certified Implementation Specialist certification Proactively look for opportunities in your customers to expand ServiceNow consumption and adoption Support the technical team members to ensure delivery will meet outcomes Stay up to date on the latest ServiceNow features and applications Work for an established, respected ServiceNow partner. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016. The opportunity to work on some truly interesting projects. We are thrilled to work with companies such as Southeastern Railways, HS2, National Highways, National Gas, Clyde & Co, Nuffield Health, White & Case, Avanti West Coast, HFW, Serco and more. Our ongoing commitment to your training and development. All our team are given access to the ServiceNow Training Portal where we support, and actively encourage you to enhance your continued learning and certifications, and ensure all Deltas are up to date. We’re a UK’s Best Workplace for Development. We actively foster a culture of innovation, collaboration and creativity. We truly care about our people, we’ve been recognised as a Great Place To Work two years running and we’re committed to maintaining our company culture even as we grow and scale. Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. Flexible Working We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working so you can split your time between home and our offices in The Ministry, SE1 and we offer a £250 allowance to make sure your home working is set up with everything you need. ~ Competitive salary based on experience and 7.5% performance related bonus paid in two instalments, 6 months apart ~ Excellent Vitality health insurance, Vitality GP and Bupa level 3 dental cover ~4% company pension contribution ~ Flexible working, hybrid between the office and your home to fit your needs ~ Central London office for days when you do come into the office – The Ministry, Borough: includes free gym membership, wellness programmes, onsite café, bar and terrace, regular on-site events with guest passes ~ Sports and social club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt ~ Creative, curious and entrepreneurial culture – we encourage new ideas and ways of doing things