Purchasing/Operations Administrator

About ripple?: Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine-free alternative to smoking & vaping.Whether trying to quit e-cigarettes or simply seeking a recreational plant-powered puff, Ripple is revolutionizing a healthier nicotine-free lifestyle. Overview of role: We are seeking a detail-oriented and proactive individual to join our team as a Purchasing/Operations Administrator. In this role, you will be responsible for efficiently managing purchasing operations and ensuring smooth order processing. Your primary focus will be on tracking and analysing delivery times and accuracy, liaising with couriers, addressing customer complaints, and maintaining accurate stock records. Additionally, you will oversee various operational tasks, including influencer operations, stock management, and monitoring freight deliveries. Responsibilities:Track and analyse delivery times and accuracy to identify areas for improvement and ensure timely delivery of orders.Upload retail orders into the system, ensuring accuracy and completeness of information.Communicate with courier companies such as DHL, UPS, FedEx, etc., to resolve issues related to delayed deliveries or packaging problems.Process pack-up requests from customers, ensuring prompt and accurate fulfilment.Monitor orders in the Shopify platform, verifying the correctness of the information and addressing any discrepancies.Address customer complaints promptly and professionally, providing appropriate solutions and ensuring customer satisfaction.Track shipments from international locations like China or India, ensuring timely and accurate delivery of samples and other items.Handle returns and faulty reporting, coordinating with relevant departments to facilitate smooth resolution and maintain accurate records.Regularly update and share stock reports, ensuring accurate and up-to-date information for effective inventory management.Update and share retail sales reports, providing insights into sales performance and trends.Perform stockkeeping at the office, ensuring organisation and accuracy in inventory management.Maintain cleanliness and order in retail stores, ensuring a pleasant shopping experience for customers.Assist in influencer operations, coordinating influencer orders and managing promotional activities as required.Ensure stock accuracy through regular physical counts and quarterly audits, identifying discrepancies and implementing corrective measures.Monitor freight shipments, ensuring deliveries are on time and coordinating with logistics partners to resolve any issues that may arise.Support the purchasing function as needed. To ensure purchase orders, delivery notes / GRN and supplier invoices match up/ Chase in missing documents as needed and clearly highlight any discrepanciesQualifications:High attention to detail and strong organisational skills.Excellent verbal and written communication skills.Proficiency in using inventory management software, warehouse management systems and platforms, such as Shopify.Familiarity with courier companies and their operations (e.g., DHL, UPS, FedEx).Ability to multitask and prioritise workload effectively.Strong problem-solving skills and the ability to think critically in fast-paced situations.Knowledge of retail operations and customer service principles.Experience in data analysis and reporting.Ability to work independently and collaboratively in a team environment.Flexibility to adapt to changing priorities and deadlines. If you are a motivated and self-driven individual with a passion for operational excellence, we invite you to apply for this role. Join our dynamic team and contribute to our mission of delivering exceptional customer experiences and maintaining efficient purchasing operations. Why you will love working at ripple?We offer a supportive working environment, plenty of training & career development opportunities, monthly fitness package, team events, quarterly socials and more; ensuring you can work happier.Amazing ‘HQ’ in Camden, where you’ll be based (this position requires full-time office presence).A supporting & friendly team of hard-working people.25 days holiday per year excl. Bank Holidays.£40/month towards your mental & physical wellbeing.Team events & socials.Travel to and from work covered.