Job Title: Digital Communications Supervisor
Salary: 36,500
12 month Fixed Term Contract
Location: Milton Keynes
We have a fantastic opportunity for a communications, PR, or marketing professional with expertise in creative content writing, digital solutions and improving customer operational experience.
You will have experience of managing a team, worked on a variety of projects, be instrumental in adding value to services and have the ability to make independent decisions. This highly rewarding role will give you the opportunity to make a real difference to the customer journey, streamline support services and assist in the development of the team.
Key responsibilities for a Digital Communications Supervisor
- Lead and develop team members to build skills in creating, maintaining, and enhancing company digital solutions to ensure a top-tier inquiry service
- Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels
- Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use
- Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes
- Provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability
Essential skills for a Digital Communications Supervisor
- Experience in project management
- Strong people manager
- Demonstrable track record in content creation & reviewing digital content
- Training and presentation skills
- Strong self-motivator with proven ability to meet project deadline
- Relevant experience in communications, marketing, public relations, journalism or other media professions
Benefits for a Digital Communications Supervisor
- Training and development opportunities
- Hybrid working arrangements
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan