Customer Service Representative

Nexeo Plastics focuses on serving and connecting customers of any size and across a wide range of end markets with world-class thermoplastics suppliers. With over 40 years of experience and extensive knowledge of the polymers industry, we walk along our customers all the way from material specification to final application approval, becoming an integral part of the value chain.

Job Title: Customer Solutions Representative

Department: Customer Solutions

Location: Annesley, Notthingham

Reports to: Customer Solutions Supervisor UK

Position Purpose:

This role is pivotal in driving sales and revenue growth and fostering strong customer relationships. The ideal candidate will actively engage with customers, collaborate with internal teams, and contribute to the development and execution of commercial strategies.

Primary Responsibilities:

1. Customer Engagement and Relationship Management:

• Actively engage with customers through multiple channels (phone, email, live chat, etc.) to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
• Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
• Play a pivotal role in driving customer acquisition and retention strategies through effective communication, negotiation, and problem-solving skills.

2. Sales and Order Processing:

• Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
• Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.

3. Market Analysis and Data Insights:

• Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
• Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.

4. Marketing Support and Promotional Activities:

• Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.

5. Process Improvement and Strategic Development:

• Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
• Contribute to developing and implementing commercial strategies, goals, and objectives aligned with company targets and market demands.
• Perform other tasks as assigned to support the overall success of the team and organisation.

Primary Requirements:

Education and Experience: Preferred: Bachelor’s degree in business administration, marketing, economics, or a related field. Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.

Language and Communication Skills: Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success. Excellent interpersonal skills, including empathy, active listening, and building solid relationships with customers and colleagues.

Technical Proficiency: Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships. E-commerce knowledge is an asset.

Performance and Analytical Skills: Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction. Strong analytical abilities to interpret sales data and customer feedback, inform strategic decisions, and drive business outcomes.

Mindset and Adaptability: Proactive, results-oriented mindset focusing on achieving measurable business results and delivering customer value. Adaptability and resilience to thrive in a fast-paced, dynamic environment, responding quickly to changing market conditions and customer needs. Demonstrated resilience and ability to maintain composure under pressure, managing stress effectively to meet challenging targets and deadlines.

Team and Problem-Solving Skills: Collaborative team player who can work effectively with cross-functional teams to achieve shared goals and objectives. Strong problem-solving skills and a positive attitude, contributing to a supportive and productive work environment. Ability to handle intermittent workloads throughout sales cycles, ensuring efficient management of time and resources.

What do we offer?

Permanent contract with competitive compensation and Social Benefits

Career growth opportunities in the industry plastics leader with an outstanding atmosphere.

Recognition and Rewards

Home office policy (hybrid model)

Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.