EchoBlue Media Group operates world-leading B2B digital platforms across various high-tech industries.
We develop digital platforms that connect industry-leading companies with key decision-makers across three high-tech sectors: aerospace and defense, robotics/unmanned systems, and maritime technologies. Our platforms—Defense Advancement (DA)?, Unmanned Systems Technology (UST), and Ocean Science Technology (OST)—serve as trusted resources for government agencies, research/defense organizations, and industry professionals.
- Defense Advancement showcases cutting-edge aerospace and defense technologies, giving our clients exposure to key decision-makers in government and defense sectors worldwide.
- Unmanned Systems Technology connects businesses developing unmanned systems, such as UAVs and autonomous vehicles, with stakeholders in commercial, defense and environmental sectors, facilitating innovation and market growth.
- Ocean Science Technology highlights advancements in underwater technology and marine engineering, offering our clients visibility among a global audience of maritime professionals and defense decision-makers.
With several decades of combined experience in technical product marketing, SEO, digital advertising, and social media within high-tech industries, we deliver consistent, measurable client success unmatched by other media. Our unique digital web platforms provide global exposure to industry-leading technical and engineering organizations. Our client bank spans every continent, and you will manage clients across the globe.
Responsibilities:
Client Onboarding and Account Management:
- Seamlessly integrate new clients onto our platforms, supporting them with conversion tracking attribution and reporting if required.
- Nurturing existing clients to ensure all clients are fully utilising our services.
Material and Asset Coordination:
- Collaborating with our clients to gather essential materials and assets and then liaising with our content team to enhance client profiles.
Performance Reviews and Dashboard Management:
- Conducting regular performance reviews with clients, offering insights and strategies to improve their profile's effectiveness and audience reach.
Digital Advertising Sales:
- Strategising with clients on additional advertising opportunities (such as banner advertising) throughout the year.
Renewals and Client Retention:
- Taking charge of the renewal process, ensuring a high retention rate by demonstrating continuous value addition.
Content Monitoring and Social Media engagements:
- Proactively monitoring client websites and social media activity for potential content sharing opportunities, aiming to amplify their online presence and engagement.
- Day-to-day you will handle enquiries and requests from multiple customers and address their needs to deliver outstanding client satisfaction.
- Maintain regular communication and meetings with clients to provide them with service updates, performance reports and process their annual renewal.
- Maintain accurate client records, keeping track of any contract updates and renewals.
Essential Skills and Experience
- Educated to at least A Level standard, however a degree in Communications, Marketing, Business Management or similar is desirable but not essential.
- A minimum of 2 years’ experience of account management within a SaaS, publishing, digital marketing or agency environment.
- Experience using HubSpot, Salesforce or an equivalent CRM.
- Experience and understanding of LinkedIn as a platform.
- Experience of a digital marketing environment and digital marketing products.
- Experience in SaaS, MarTech or performance marketing is desirable but not essential.
- An understanding or interest of the aerospace, maritime and defence industries is desirable but not essential.
- Additional languages will be considered beneficial.
Attributes:
- Strong relationship building skills, and proven ability to multitask and manage a portfolio of clients/projects simultaneously.
- Outstanding interpersonal, written, and verbal communication skills, with a high level of professionalism.
- Exceptional attention to detail and a proactive approach to time management.
- Ability to work both independently and within a team.
- Advanced rapport building – making our clients feel valued and understood.
- The ability to apply consultative sales methodologies (SPIN, BANT and Meddicc etc) to align with both the client’s and our objectives.
- Technical proficiency – an understanding of MarTech SaaS products and the ability to grasp technical details.
- Analytical skills - competence in analysing client performance data to identify trends, opportunities for improvement and strategies for client retention and growth.
- Job Types: Full-time, Permanent
Benefits:
- Short 34-hour working week
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Work from home flexibility
Requirements:
- Education: A-Level or equivalent (required)
- Experience: Account management: 2 years (required)
- Ability to Commute: Christchurch (required)
- Work Location: Hybrid remote in Christchurch
Compensation:
35-45k base, 10k OTE (conservative)—uncapped.
Immediate start date available
** Please understand this is a hybrid role from Christchurch, Dorset. It is a 5min train from Bournemouth or a 15min drive. The office is located across the street from Christchurch train station**