Service Transition Manager

Do you want to work for one of the fastest growing MSP's in the UK?

We are currently looking for a Service Transition Manager in Staffordshire!

As a Service Transition Manager, you will lead the smooth handover of services from project delivery into live operations, ensuring clear communication, risk management, and operational readiness across teams.

Key Responsibilities:

• Transition Planning: Create and manage detailed plans covering timelines, activities, and resources.
• Risk Management: Identify risks, collaborate with Operations teams, and implement mitigations.
• Stakeholder Communication: Ensure transparent updates and issue resolution between Delivery, Operations, and Senior Management.
• Quality Assurance: Maintain high standards and adherence to policies throughout the transition process.
• Documentation: Oversee and maintain key documents such as transition plans and knowledge base articles.
• Training: Lead knowledge management and training to prepare teams for new services.
• Continuous Improvement: Drive process enhancements for more efficient service transitions.
• Performance Monitoring: Track KPIs and report progress to stakeholders.
• ITIL Support: Assist with ITIL processes, including Incident, Problem, and Change Management.

Qualifications:

• Experience managing service transitions in IT environments.
• Strong ITIL knowledge (V4 Managing Professional or V3 Service Transition).
• SC clearance (or willingness to undergo), with potential for DV clearance.
• Strong multitasking, analytical, and communication skills.
• Experience with ITSM tools like ServiceNow, Remedy, or Jira.

Please apply now for a chat!