Guest Services Co-ordinator

To provide a high level of professional and courteous reception service to all staff and clients visiting the building. To answer all calls in a polite and friendly manner promptly and efficiently. Provide support to the office and assist with facilities on day to day issues which arise. Primary Duties * Meet and greet all visitors in a professional, welcoming and friendly manner, ensuring all visitors are signed in, in accordance with health and safety regulations * Answer all internal/external calls promptly on computerised switchboard, transfer calls/take detailed messages as required * Oversee meeting room schedules, make bookings when requested and resolve meeting room conflicts accordingly * Order catering/lunch for on site meetings as requested by the meeting facilitator * Sort all incoming post and faxes and distribute to members of staff * Receive and sign for deliveries and arrange/handle collections * Frank outgoing post and prepare recorded and special deliveries * Responsible for ordering, monitoring and replenishing all office supplies and stationery * Request maintenance and report faults for office equipment * Use(CRM) system to support enquires and provision of information * Oversee events diary and keep up to date * Look after internal library of publications * Monitor enquiries and all meeting rooms inboxes * Undertake a proactive role to ensure the smooth running of the office Secondary Duties * Responsible for staff annual leave/sickness, record and file leave requests, update excel spreadsheet and staff leave calendar * Assist with staff events Skill set * Ability to communicate with people at all levels confidently and professionally * Polite, friendly and well spoken * Knowledge and proficiency in Microsoft Outlook, Word and Excel * Previous reception/front of house experience * Self motivated and using own initiative * Excellent time keeping skills * Proactive approach to work * Excellent organisational ability * Attention to detail * Ability to multitask and prioritise workload * Knowledge of Microsoft Office required * Knowledge of Cisco - switchboard system