Customer Insights Manager

Arthur are partnered with a General Insurer who are seeking a Customer Insights Manager to join their Customer Journey team to improve and develop the customer journey. This is a full time, permanent position operating on a hybrid basis (2 days in the office). Main Duties: Educate the business and senior leadership team on customer journey Assist with strategic plans and projects based off data insights Establish and implement CX plans across the group Build dashboards / data tracking Experience/Qualifications: x5 years within a Customer Experience/Insights role Insurance background (ideally general insurance) CX recognised qualification Team management experience is advantageous but not essential