Risk Specialist - FTC

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.


The role: Risk & Assurance Coordinator

The purpose of our Risk & Assurance Coordinator role is to support the development and delivery of the audit and assurance framework, reporting into the Quality and Audit manager (QAM) as part of the Risk and Assurance team (RA Team). The Risk & Assurance Coordinator (RAC) will play a key role in monitoring and reporting compliance in line with both CBRE, customer and legislative requirements on the BT account.

Key responsibilities are as follows:

• Contribute and support the QAM in the upkeep of the annual audit schedule by getting updates from the internal and external teams and reporting on progress
• Support internal teams with requirements for internal and external Audit visits as required. Ensuring preparation work is being completed by the relevant teams and updating and/or escalating to senior management leaders if required
• Monitor internal and external audit findings on the account and support the account in their closure
• Participating and when required, chairing internal and client meetings and ensuring notes, actions are recorded and people are accountable for each action
• Report on audit finding trends to the QAM to provide analysis to drive continual improvement across the account and to support in facilitating changes or improvements to current policies, processes and procedures across the account
• Assist with ensuring CBRE compliance with policy and strategy across the account through helping with reviews and/or audits
• Supporting with the tracking and monitoring of Business Disruption events and act as a backup for the Risk and assurance specialist
• Identifying opportunities to enhance data capture and management capabilities to meet business requirements and improve accuracy of data
• Support with Risk register analysis and monitoring
• Producing regular detailed management information reports and analysis of findings, to outline performance in assurance and identify trends or areas for improvement to help the wider Risk and assurance management team
• Engage with key stakeholders to understand business risks to develop insight and learning with the QAM
• To help with communicating the updates and news from the RA team
• To Support the internal comms to engage with BT Account stakeholders through the development and promotion of effective assurance communications.
• Actively support, create, and help to promote Risk & Assurance initiatives and campaigns
• Arrange and offer support to CBRE and Client teams in the delivery of Training support and coordination - specifically Fire and Building incident control
• To assist with the training matrix as required
• Act as a point of contact for risk and assurance team for the BT account
• Collaborate with wider Risk & Assurance Team to ensure we are meeting regulatory, ISO and account requirements
• Supporting the Risk Director and management team with general admin tasks

Person Specification:

Key skills/ qualifications needed:

• Intermediate understanding of MS office suite of programs
• Understanding of risk management and controls
• Effective stakeholder management skills
• Strong presentation, good verbal and written communication skills at all levels
• Able to take ownership of issues and resolve through to completion
• Practical application of auditing (Desirable)
• Good knowledge of MS SharePoint / Power Automate / Power BI / MSForms (Desirable)
• Knowledge of ISO Management Standards including ISO 14001, ISO 45001, ISO 27001, ISO50001 and ISO 9001 (Desirable)
• Project management experience (Desirable)