Operations Manager

Operations Manager – Marriott Moxy & Residence Inn Slough, Slough SL1 1GZ We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing Operations Manager for our fabulous Moxy and Residence Inn Slough! We are the first dual branded property in Slough; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite! Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Slough, London, Windsor and surroundings! #ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew' is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time. What will I be doing? To oversee the operational management of the hotel, including Guest Services, Food & Beverage, Kitchen and housekeeping team. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development. Assist in managing day to day hotel operations by maximising financial returns, driving our people first culture, whilst creating and maintaining a unique guest experience. Execute brand standards and all operational initiatives of the brand, with a keen focus on health and safety, compliance and through developing a strong team culture, promote awareness of the hotel and brand in the local community. Overseeing all meetings and events operations from working alongside meetings team from enquiry stage through to delivery of event. To support with initiative and commitment the overall objectives of the business in terms of both revenues, costs, and teamwork – developing your personal competency levels. Be the guarantor of the guest satisfaction, positioning themselves as a benchmark for quality. Your role will report to the General Manager and will be required to deputise in their absence. What we are looking for? First and foremost, an awesome human being! Progression opportunity for a senior head of department looking to step up or an experienced operations manager at a small property Candidates with a strong Front Office and Food & Beverage background are preferred A good working knowledge of Opera PMS, and Symphony is desired Previous work experience in a Marriott Brand is desired Keen ability to analyse performance metrics Know how to set and manage a budget to achieve optimal returns What do we offer in return? A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self! A workplace with over 220.000 colleagues worldwide! A family of associates with a work hard, play hard mentality. The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities. Feed your wanderlust with discounts in over 7000 hotels! Complementary Healthcare Plan Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you! Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you. ***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.*** TPBN1_UKCT