Conversational Designer

Conversational Designer, Remote We are accepting applications from the United Kingdom, Europe and Australasia - This is a fully remote position. About us Versa Connects is an innovative and fast-growing start-up in the Contact Center automation space. We’re on a mission to build the Contact Center of the future using the power of Ai to create beautiful conversations between humans and machines. Our technology helps clients deliver exceptional customer experiences whilst simultaneously cutting costs and managing growth. As an Australian-founded business with an existing presence in the US, we are looking to expand our operations and build out our team on the ground in this critical market. We are looking for passionate, entrepreneurial individuals who are eager to make a significant impact in a dynamic and fast-moving environment. Who we are looking for We are looking for a Mid-Level Conversational Designer with experience in prompt design to create engaging, intuitive, and effective conversational voice and chat experiences. The ideal candidate will combine creative problem solving with a degree of technical understanding to craft dialogues that feel natural and accomplish user goals efficiently. You have 1-3 years of experience in conversational design, UX writing, or related field Strong understanding of natural language processing and conversational AI principles Knowledge of User Experience Design principles Interest in prompt engineering and generative AI Excellent written and verbal communication skills Experience managing internal and external stakeholder relationships Ability to think creatively and solve complex problems Nice to haves Demonstrable experience with prompt design for large language models Understanding of programming concepts and ability to collaborate with developers Experience working on voice experiences and SSML Experience with chatbots or voice assistants Knowledge of linguistics or cognitive psychology Familiarity with agile development methodologies You will Design delightful conversational experiences: Build conversational flows using both traditional conversational design approaches and large language models for various use cases and platforms. Make design decisions based on real user data: Analyse conversation logs and user feedback to identify areas for improvement Collaborate in a dynamic team: Work closely with cross-functional teams, including developers, product managers, and customer success to integrate conversational interfaces into our products, and deliver innovative AI solutions. Bring creativity and curiosity: Stay up-to-date with the latest trends and best practices in conversational AI and prompt engineering. We are big on experimenting with new approaches, leveraging the latest trends in AI to push the boundaries of what’s possible. Work from home or anywhere you like: Enjoy the flexibility of working remotely, managing your time and workload independently while maintaining strong communication with the team. Engage and develop client relationships: Participate in client meetings to understand their business challenges, present AI-driven solutions, and ensure successful integration and implementation of AI tools. What success looks like In the 90 days, you will fully immerse yourself in our business, gaining a deep understanding of our model and operations. By actively participating alongside the team, you will quickly adapt to our agile environment and start contributing meaningfully to our goals. Your work will be at the forefront of automation design and you will continue building on your skills. The benefits The Versa Group has been recognised both in Australia and internationally for creating a highly innovative environment for our employees. In 2019, Versa was named as only one of eight companies outside of the US in Fast Company’s Top 50 Workplaces for Innovators. Be part of a fast-growing start-up with a dynamic and innovative culture. Opportunity for significant professional growth and career advancement. Competitive salary and commission structure. Highly flexible work environment with a ‘remote first’ company We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.