BE Recruitment Ltd are working with a long term client who deliver the highest standard of security, convenience and automation that money can buy, all with support from there passionate and experienced team who are here to ensure that products are delivered on time and to spec.
Customer Service and Sales Assistant
LOCATION: Tamworth - B78
PAY RATE: 12.00ph
WORKING: Monday - Thursday 08:15 - 17:00 and Friday 08:30-15:00
FIXED: Monday-Friday (FULL TIME)
ROLE PURPOSE
Our client is a dynamic and innovative manufacturing organisation looking to grow its customer base. This newly created role focuses primarily on increasing sales and improving our service function to our existing customer database. Excellent customer skills ensure a smooth and efficient transition from lead to customer. As the first point of contact in our customer journey, you will play a crucial role. The position requires you to be proactive, resilient, and driven by success, with a strong customer-centric approach. You will be required to offer first-class service with the on time, every time mentality as well as support the sales function by increasing our conversion rates.
KEY TASKS & RESPONSIBILITIES
Telephone account management - Processing of quotes and orders.
Target aware and able to perform under pressure.
Maintain high levels of proactive communication with customers and wider business.
Accurately manage the company CRM database.
Fulfil customer orders via phone, email, and portal. Ensuring timely, thorough, and diligent completion.
Deal with all customer enquiries actively using the Belbin completer finisher model.
Produce weekly, monthly, and annual KPI reports as and when required.
Must be a team player and help coworkers as needed.
End to End customer relationship management, for customer queries and resolution.
KEY RELATIONSHIPS
This role primarily engages with stakeholders. Therefore, professional conduct is always paramount.
If you're interested and believe this role could be for you, please APPLY NOW!
If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful.
We act as an employment business in relation to this vacancy.
BE Recruitment is an equal opportunity recruiter and therefore we welcome applications from all suitability skilled or qualified individuals, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.