Direct Sales Manager

We have an exciting opportunity for a Direct Sales Manager to work for a leading courier company based in Smethwick. Company - Leading UK courier company Location - Smethwick Salary: £45,629 + bonus Excellent Benefits: Hybrid working, option to buy extra holidays, additional milestone days off, excellent pension and life assurance policy, enhanced maternity/ paternity leave, discounted shopping vouchers, free onsite parking, free eye tests and support with cost of glasses Hours: Monday to Friday 9am - 5pm This is a hybrid position working Mondays and Fridays from home, and Tuesday to Thursday at the company offices based in Smethwick. Main duties include: First line of escalation for the direct sales team (6-12 staff) Implement and coordinate new starter inductions and probation sign-off Assist with the recruitment of direct sales executives Identify training requirements and arrange the necessary coaching and support Champion all new products and services and ensure the team have sufficient training Review and sign-off new account requests Review and manage performance for each individual and take the necessary action Ensure the individual’s are achieving the required KPI’s Responsible for the one-one monthly reviews of the Direct Sales team Monitor and police Salesforce to ensure accuracy and compliance including contribution reports Monitor the handover process and ensure compliance Report on lead campaign feedback i.e. lost / down traders Direct Sales Manager Responsible for holding disciplinary hearings and dealing with any HR issues including absence management Resolve any payroll issues and submit payroll before cut-off Review and authorise credit requests Requirements Demonstrable experience in working within a similar sales management environment. Experience in supervising or managing a team, with the ability to engage, motivate and lead others. Ability to thrive in a busy and fast paced environment would be preferred. Strong organisational skills and high attention to detail. Ability to effectively handle challenging conversations and complaints/escalations. Experience of managing people through HR processes. Able to analyse data, identify errors and rectify any issues Able to demonstrate passion, respect, and honest qualities