Admin and Helpdesk Support

Job Title: Helpdesk Operator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality · Manage CAFM system as key user on site including PPM records, reactives and reporting. · Answer calls/email for the business in a timely fashion · Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. · Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment · Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. · Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. · Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development · Promote and maintain CBRE culture. · Collate and process timesheets and expenses weekly in absence of Contract Support. · Communicate effectively and build/maintain relationships at all levels with internal and external customers. · Attend and participate in any relevant training courses. Contract: · Alongside Contract Support assist with the monthly customer report. · Provide comprehensive reports relating to all jobs raised through the CAFM system. · Analysis and comprehension of reports relating to CAFM system. · Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. · Logging hazards & customer feedback on the QHSE Management Portal · Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: · Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. · Updating the CBRE Performance Portal as and when required. Person Specification: · Organised - Works in a structured way. Thinks ahead to prioritise workload · Logical - Works in a clear and consistent manner · Attention to detail - Thorough in carrying out a task, with a high degree of accuracy · Assertiveness - Confident, effective in putting across point of view to others · Persistence - Follows through to resolution · Customer and team focus - Puts customer and team needs first; always considers impact of their actions