Out of Hours Customer Advisor - part-time

We have a part-time Customer Service Advisor position available to join our Out of Hours Customer Service Team. Your working hours will be every Sunday 8:00am - 4:00pm and every other Saturday 10:00am - 2:00pm on a 6-month contract. This will be a mostly home-based role with some attendance in our Andover office as required. As an Out of Hours Customer Service Advisor, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service. When you join the team, you’ll attend remote training for a few weeks, on Sundays and several weekdays 3:00pm - 8:00pm. This induction training programme will get you up to speed, confident and equipped to handle the role independently, alongside the guidance you’ll receive from your manager and team. Once you begin working your contracted shift pattern, overtime opportunities will become available to cover weekends, nights and bank holidays. Working on a rota means supporting each other whilst team members are on holiday or otherwise unable to work their shifts. This means we are looking for someone who’s flexible and willing to take on some overtime, during the unsociable hours that we work as a team