Customer Retention Lead - 12m FTC

As the Customer Retention Lead - 12m FTC you will be responsible for leading the retention workstream within this growing financial services business. You will be joining them on a 12 month contract, to really help drive retention forward. Client Details My client is a well established financial services organisation with offices on the Kent/London boarder. They offer a collaborative and supportive culture, but strive for success and results! Description As the Customer Retention Lead - 12m FTC you will have the following responsibilities: Lead the retention workstream within the UK strategy, understanding the drivers of attrition and identifying the biggest opportunities for retention Increase retention of high value and potential customers Improve customer journeys and outcomes You will lead a cross-functional project team to solve problems, as well as design and deliver solutions Provide regular updates to the business.Profile The successful Customer Retention Lead - 12m FTC will have the following: Demonstrable experience within a similar Customer Retention / Customer Loyalty / Customer Journey/experience role Experience in strategies and tactics to retain customers and increase loyalty - covering propositional solutions Experience producing status reports, presentations, and metrics Exception communication skills - you will be expected to provide regular updates to senior management Experience within financial services would be environment, failing that you must have experience within a customer first business!Job Offer A competitive package Based on the Kent / London boarder Hybrid working 12 month FTC