Direct Sales Manager

We have an exciting opportunity for a Direct Sales Manager to work for a leading courier company based in Smethwick.

Company - Leading UK courier company

Location - Smethwick

Salary: £45,629 + bonus

Excellent Benefits: Hybrid working, option to buy extra holidays, additional milestone days off, excellent pension and life assurance policy, enhanced maternity/ paternity leave, discounted shopping vouchers, free onsite parking, free eye tests and support with cost of glasses

Hours: Monday to Friday 9am - 5pm

This is a hybrid position working Mondays and Fridays from home, and Tuesday to Thursday at the company offices based in Smethwick.

Main duties include:

• First line of escalation for the direct sales team (6-12 staff)
• Implement and coordinate new starter inductions and probation sign-off
• Assist with the recruitment of direct sales executives
• Identify training requirements and arrange the necessary coaching and support
• Champion all new products and services and ensure the team have sufficient training
• Review and sign-off new account requests
• Review and manage performance for each individual and take the necessary action
• Ensure the individual s are achieving the required KPI s
• Responsible for the one-one monthly reviews of the Direct Sales team
• Monitor and police Salesforce to ensure accuracy and compliance including contribution reports
• Monitor the handover process and ensure compliance
• Report on lead campaign feedback i.e. lost / down traders Direct Sales Manager
• Responsible for holding disciplinary hearings and dealing with any HR issues including absence management
• Resolve any payroll issues and submit payroll before cut-off
• Review and authorise credit requests

Requirements

• Demonstrable experience in working within a similar sales management environment.
• Experience in supervising or managing a team, with the ability to engage, motivate and lead others.
• Ability to thrive in a busy and fast paced environment would be preferred.
• Strong organisational skills and high attention to detail.
• Ability to effectively handle challenging conversations and complaints/escalations.
• Experience of managing people through HR processes.
• Able to analyse data, identify errors and rectify any issues
• Able to demonstrate passion, respect, and honest qualities