Customer Service Representative

Customer Service Representative | £28k-£35k + up to 20% bonus & extensive benefits | Global Export/International Sales Sector About the company: Our client is one of the fastest growing businesses within their respective industry and supply products globally to a diverse customer base. Following a few years of consistent year on year sales growth, it is a very exciting time to be coming on board. The business have made a number of investments in recent years to take advantage of their continued success. They have invested in new and modern systems, created new roles and focused on improving the overall infrastructure of the business to be fit for purpose. The culture within the business is great - it's a very collaborative and fast paced environment where you will need to be prepared to roll your sleeves up and play an active role in maintaining the highest levels of customer service. But above all, you will be working with a business that values it's people. They make sure About the Customer Service Representative role: Your primary focus will be to manage the sales and customer service processes for a customers in a global export business. The Customer Service Representative will also be responsible for proactively engaging and communicating with customers providing exceptional customer service both in quality, and speed of information response times. The key responsibilities for the Customer Service Representative will include: Daily quotation and sales order processing. Providing timely, accurate and transparent responses to all queries, resolving any potential customer order issues. Dealing with new account request and new delivery addresses to an existing account, passing to relevant departments for approval Providing documentation and information to the warehouse team regarding incoming and outgoing orders. Building good working relationships with new and existing customers and suppliers The ideal candidate for the Customer Service Representative will have the following background: Previous experience in fast paced customer service environment. Effective, planning, organization, and administrative skills. Fully IT literate: Microsoft Office, Word, Excel. A true collaborative personality - someone who is honest, transparent, and fearless. Curious, commercial focused and self-driven. What you can expect from the business you are joining: Diverse and inclusive culture of family, where individuals are encouraged to bring ideas to the table, innovate in their own roles, and highlight improvements that may be made elsewhere. Opportunity for personal growth and professional development aligned with business needs. A competitive salary and comprehensive benefits package including bonus scheme. Keywords: Customer Service, Sales Support, Sales Administrator