Hybrid Customer Service Advisor

Hybrid Customer Service Advisor | Huddersfield | Salary: £26,000 + Benefits Our client is a successful brand who has a unique opportunity to join their team within customer services. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you! Responsibilities for a Customer Service Advisor (but not limited to) Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey. Process returns and exchanges within SLA. Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment. Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly. Communicate with other departments for a prompt resolution of customer queries. The candidate will be required to help in any other areas of the business as and when necessary. Fraud checking of orders, dealing with risk orders in a timely manner. Customer Service Advisor Benefits: Hybrid working Free on-site parking Casual dress Positive work environment Paid 1 hour lunch breakHours of Work: Full Time, Permanent - 40 hours a week with weekend availability Customer Service Advisor Requirements: Customer service: 1-2 years (required) The ability to be adaptive and responsive to change High attention to detail Computer literate with knowledge of social media messaging Excellent communication skills with literacy skills to a very high standard Ability to provide good judgement, even in pressurised situations Experience of working in an e-commerce environment would be a huge advantage Experience of working on SaaS platforms such as Shopify and Gorgias is desired Ready to take on the exciting adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now! BBBH31448