Sales Team Advisor - Diss

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role are looking for a Sales Team Advisor to join their internal sales team. Reporting to the Sales Office Team leader, this is a full-time post working 9:00am to 5.30pm each day. The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include: Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times. Processing customer orders in a timely manner in line with key performance indicators Processing customer complaints in line with business processes and ensuring customers are kept up to date. Developing strong professional relationships with customers and colleagues alike Identifying opportunities to enhance the customer experience by making service improvement recommendations. Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock. Compliance with company's Health and Safety requirements Work with other departments to develop efficient delivery of customer service requirements. The provision of quotations to match customer enquiries. Commercial decision making and negotiations with customer to secure new business within company guidelines. Follow up and provision of feedback in relation to quotation provided to customer. Business analytics, to have a proven ability to extract IT systems data and interrogate this information to provide reports on trends, business/customer movements and commercial information. To be successful in this role, candidates will need to demonstrate: Excellent communication skills both oral and written communication skills with a high level of numeracy A passion for customer care, developing good, productive working relationships with internal and external customers. Being able to work as part of a team as well as on their own initiative. Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle. High levels of accuracy with data entry Good understanding of computer systems including Microsoft Excel and other Office products An ability to make decisions in line with current business processes. An ability to act with integrity and take ownership of customer service issues through to resolution. Able to remain calm under pressure and be confident in challenging situations. Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Free Onsite Parking Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job. TPBN1_UKTJ