Customer Support Consultant

Our client is seeking a Customer Service Consultant to join their well-established, leading team. The purpose of this role is to support customers when using the online service and provide exceptional customer service via email and phone. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided. Responsibilities of the Customer Support Consultant include: Answer customer queries via email or on the telephone Raise service related issues to the correct authorities Log customer calls on to in house system Support customers before and after service is completed Communicate with relevant suppliers and colleagues and keep customers updated Maintain a high level of knowledge for the services provided The Customer Support Consultant must be able to: Communicate to a high standard Support colleagues and be a team player Be willing to learn new skills Apply problem solving and analytical skills Learn new technical software processes Please apply for further information and the chance to be considered for this great opportunity! In return our client offers a great working environment and competitive benefits package