Senior Infrastructure Engineer - IT Services

Senior Network Engineer – London Reporting to the Technology Architect, we have a rare opportunity for you to join us here at PPHE. You’d work closely with the network and support teams and our Meeting & Events Departments in the hotels and be responsible for designing, managing, and providing support for the Group’s Internet/Wi-Fi network infrastructure and IP Telephony systems. The role is based on flexible working hours, total of 40 hours per week. Benefits for you as the Senior Network Engineer: ~ Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends) ~ F&B discounts at our restaurants and bars (for your whole party) ~ Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service ~ Two free meals per day ~ Recommend a friend scheme – up to £750! ~ Vitality at work scheme with great gym discounts & more ~ Ride to Work scheme & free cycling lessons ~24/7 employee assistance programme ~ Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. ~ Annual Staff parties and events ~ Company pension plan & award-winning training Your main tasks and responsibilities as our Senior Network Engineer: Create and maintain up-to-date documentation of network infrastructure. Manage, support, monitor, and develop the Wi-Fi network and IP telephony platforms across all properties. Mentor the Networking team Provide support for Wi-Fi network and IP telephony incidents and hands-on support in UK/NL properties. Provide Wi-Fi network and connectivity support for large M&E events. Assess/administer Wi-Fi network and IP Telephony equipment with the network team. Monitor and ensure the effectiveness of the network environment to ensure optimal performance. Asset management for Wi-Fi, IP telephony, and network hardware and software across the Group. Plan and assist the network team with network changes and upgrades. Design, plan, and assist with network cabling or patching works. Report on Wi-Fi infrastructure performance. Collaborate with the Engineering department to resolve remote incidents or changes. Ad-hoc: Plan and coordinate the installation of in-house and remote Wi-Fi, network hardware and software across the Group’s network. Anticipate a wide range of complications and resolve complex issues, while following policy & procedures. Configurations, maintenance and support of the core and access network switches Ensure systems and processes comply with IT controls and compliance plans. Assist with and implement short- and long-term plans Monitor and test Wi-Fi and network performance, provide performance statistics & reports. Support on any new system implementations Network/Systems used: