CRM Manager

CRM Manager | Premium Ladieswear Brand | London/Hybrid | Up to £65k Basic Are you passionate about fashion and customer engagement? Do you have a flair for crafting unforgettable customer journeys? Join our client, a growing premium ladieswear brand known for elegance, quality, and innovation. We're on the lookout for a dynamic CRM Manager to take customer relationships to the next level. This is a unique opportunity to shape the future of a brand that's not just growing, but thriving! Key responsibilities in the position of CRM Manager Lead CRM Strategy: Develop and implement strategies that enhance customer retention, engagement, and loyalty across all channels. Innovative Campaigns: Utilise Klaviyo, Shopify Plus, Mention Me, and SMS to create personalised, impactful marketing campaigns. Data-Driven Decisions: Analyse customer data and behaviours to optimise communication strategies and improve customer lifetime value. Cross-Channel Integration: Seamlessly integrate email, SMS, referral programs, and other touch points to deliver a cohesive customer experience. Customer Insights: Gather and interpret customer feedback and data to refine the brand's approach and drive continuous improvement. What You'll Bring In The Position of CRM Manager" Knowledge: Proven track record in CRM Management, ideally within a premium or luxury retail environment. Tech-Savvy: Hands-on experience with Klaviyo, Shopify Plus, Mention Me, and SMS platforms. Strategic Thinker: Ability to craft and execute data-driven CRM strategies. Creative Flair: A knack for creating engaging content and customer experiences. Analytical Mindset: Strong analytical skills with the ability to interpret data and transform insights into action. What's In It For Me? Be Part of The Growth: As a key player in the team, you'll have the opportunity to shape and influence the brand's direction. Innovative Environment: Our client is all about creativity and innovation, offering a dynamic and supportive environment where ideas can flourish. Flexible Working: Enjoy the best of both worlds with the hybrid working model, combining the buzz of the London office with the comfort of working from home two days a week. Competitive Salary & Perks: Earn up to £65k plus enjoy perks, including generous discounts on the fabulous collections.Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH31211