Customer Experience Manager Retail Jewellery

CUSTOMER SERVICE MANAGER MANAGER WANTED FOR PRESTIGIOUS JEWELLERY RETAILER. EXCITING NEW ROLE FOR THIS FAST-GROWING RETAILER My Client is a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and unparalleled customer experiences, they are dedicated to making every moment special for their customers. We are seeking a dynamic and passionate individual to join their team as the Customer Service Manager and play a pivotal role in delivering exceptional service to their valued customers. You must have: Jewellery experience in a retail environment. ? Proficiency in customer service software and CRM systems. ? A passion for jewellery and an understanding of the luxury retail market ? Proven experience in a customer service leadership role, preferably in the retail or luxury goods industry. ? Strong leadership, coaching, and team-building skills Located in the prestigious jewellery quarter in Birmingham, this is a newly created role as my Client continues on its rapid growth path. Benefits include: . Monday-Friday working week ? Private Health Insurance ? 24/7 Employee Assistance Programme ? Extra day off for your birthday ? 25 days holiday exclusive of bank holidays If this is you then a great career at this expanding and developing luxury retailer could be yours. Please submit your CV via the link below or contact Ian Gerstein on (phone number removed) Mandeville is acting as an Employment Agency in relation to this vacancy