Customer Success Advisor

Who are we? We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team. Why do we need you? We’re looking for Customer Success Advisors to join our Account Management team to manage client communications as the principal responsibility of their role. We need specialists to interact directly with all new and existing customers via telephone, email, customer portal and post, providing quality customer service as well as with creditors to ensure arrangements are in place to maximise plan success. What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year. Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit. Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events. Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day. Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee. Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes. Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you. Visit our website to find out more about our company culture What do we need you to do? Effectively manage all inbound communication, taking action to service and resolve the customer’s enquiry as swiftly as possible. Identify where a customer needs specialised support from one of the Account Managers or Specialist Care Team. Onboard customers, managing the first three months of their journey to ensure communication between customer and creditor is kept active. Ensure that all notes and actions are captured accurately and in line with business process requirements and data protection legislation. Proactively manage any tasks and outbound communications to ensure smooth running of customer plans. What skills and experience do we need you to have? A high level of customer service experience and a desire to go above and beyond. High standards of organisation skill and the ability to plan and prioritise. A strong track record of delivering against targets and deadlines. Pride in delivering quality and high performance. A flexible approach with the ability to change direction and pace when required. Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!