Operations Manager

Operations Manager  Leeds  Inside IR35 Operations Manager – Estates and Facilities Management About the Role We’re seeking a skilled Operations Manager to join the Estates and Facilities Management (FM) Services team. In this role, you’ll manage essential services and facilities across a large government estate, ensuring a secure, efficient, and sustainable environment for all employees and visitors. You’ll be part of a transformative effort to create a smaller, more adaptable, and environmentally responsible estate, supporting everything from front-line service centres to back-of-house offices. Key Responsibilities - Security Coordination: Work alongside the National Security Lead to establish physical security protocols across sites and manage integration with the Security Control Centre (SCC). - Process and Workflow Design: Aid in mapping processes, workflows, and reporting lines with stakeholders and the SCC Supplier. - Contract Monitoring: Oversee SCC contract performance, working with the Supply Chain Management team and integrator partners to maintain service quality. - Stakeholder Collaboration: Cultivate strong relationships with the Estates field team, service delivery partners, and supply chain providers to ensure seamless operations. - Security Review Participation: Collaborate on the National Security Review, ensuring security systems are integrated and reported as required. - Governance and Reporting: Maintain governance practices, track SCC reports, and ensure timely data-sharing with key stakeholders. - Risk Management and Compliance: Proactively monitor trends, identify risks, and resolve issues within the security and FM scope, ensuring compliance with legislation and organisational policies. - Innovation and Improvement: Partner with SCC suppliers to foster innovation, champion sustainability initiatives, and support continuous improvement. Key Skills and Experience - Security and Operations Expertise: Demonstrated experience managing security and FM requirements within large, complex environments. - Facilities and Project Management: Proven experience in managing premises and FM roles, including working with supply chain partners. - Legislation Knowledge: Familiarity with current legislation governing security provision across large organisations. - Analytical Proficiency: Ability to analyse complex estate management issues and recommend cost-effective, sustainable solutions. - Reporting and Presentation Skills: Experience creating reports and presentations for various stakeholders. - Risk-Based Decision-Making: Skilled in making informed, risk-based decisions regarding security and facilities interventions. Leadership and Behaviours - Continuous Improvement: Commit to self-improvement and take ownership of team performance and development. - Clear Accountability: Understand and uphold your role and responsibilities within the team structure. - Policy and Process Enhancement: Support the improvement of standards, policies, processes, and governance, and collaborate across teams for enhanced results