Business Improvement Officer
Location: Hybrid working (minimum 2 days in the office)
Rate: 30 per hour (Umbrella) / 22.74 per hour (PAYE)
Contract: Interim
Are you ready to lead and shape meaningful change within a public sector organisation? We are currently seeking an experienced Business Improvement Officer to drive innovative transformation and process improvement initiatives for one of our key clients.
Key Responsibilities
Collaborate with senior leaders to embed a culture of continuous improvement, ensuring sustainable change across all levels of the organisation.
Lead process improvement reviews and projects using methodologies such as LEAN, Six Sigma, and value stream mapping to streamline operations and increase efficiency.
Work alongside teams in Digital, HR, Customer Service, and Communications to drive cross-functional collaboration and align process improvements with organisational objectives.
Provide expertise in building change capability across the workforce, ensuring teams are equipped with the skills and tools needed to support and sustain ongoing improvements.
Lead workshops and facilitate discussions to engage staff, identify improvement opportunities, and implement solutions.
Develop and present business cases for proposed changes to senior leadership, ensuring alignment with strategic goals and the delivery of value for money.
Use data analytics to inform decision-making, track project outcomes, and ensure benefits realisation from process improvements.
Support the Transformation Programme by contributing to risk management, benefits tracking, and post-implementation reviews.
Essential Skills and Experience
Proven experience in continuous improvement and business change, ideally within the public sector or service delivery environments.
Expertise in using LEAN, Six Sigma, or similar methodologies to successfully deliver process improvements and transformation initiatives.
Strong understanding of change management, with the ability to build change capability and manage complex projects.
Excellent communication and facilitation skills, with experience engaging stakeholders at all levels and leading cross-functional collaboration.
Proficiency in data analytics to underpin process improvements and measure outcomes.
Desirable Skills
Familiarity with digital transformation solutions to enhance efficiency and service delivery.
Experience in project management methodologies such as Agile or PPM.
Prior experience in a local authority or public sector setting, with an understanding of governance structures.
Qualifications
A recognised Continuous Improvement certification such as Lean Green Belt, Six Sigma, or equivalent.
Relevant certification in Change Management or Project Management (e.g., Agile, PPM).
Why Apply?
This is a fantastic opportunity to work on impactful public sector transformation projects, playing a key role in shaping future service delivery. If you're passionate about driving positive change and improving outcomes, we'd love to hear from you!