Store Manager - Radlett and St Albans

The Company:                                  We are a founder led and owned British heritage leather goods and accessories brand. Born over 45 years ago, we have been designers, manufacturers, wholesalers and retailers, and like our products, we hope we get better with age. Constantly developing new product ranges, investing in new systems, and with a new operational home and Distribution centre, we don’t stand still; so why not come and join us and make your mark. The Role:                                            You will be responsible for the smooth running and success of both our Radlett & St Albans stores. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing the teams to ensure maximum profitability and compliance with all company procedures. Location:                                            Radlett & St Albans (both set in beautiful rural locations)Reporting to:                                  Senior Retail ManagerWorking hours:                                5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the roleExperience required:                    2 year+ store management experience within the luxury retail sectorCharacter and Skills:                     Strong communication skills, both verbal & written Exemplary sales and customer service skillsAbility to build great relationships with internal teams and customers Current driving licence and car driverDemonstrates drive to achieve/exceed all set targetsStrong commercial acumen Knowledge and understanding of luxury retailGood organisation and administration skillsProblem solving skills eg customer resolutionAbility to work under pressureExperience in training and mentoring staffHigh standard of personal presentationStrong stock management skillsA keen visual merchandiser with a critical eye MAIN DUTIES & RESPONSIBLITIES TO INCLUDE BUT NOT TO BE CONFINED TO: Sales and Service Generation:-Achieve sales goals by forward planning and maximising opportunitiesSet and monitor store targets daily and weekly in agreement with Senior Retail ManagerAlways maintain adequate sales floor supervision ensuring excellent customer service & appropriate securityCommercially driven to achieve all KPI & sales targetsReact promptly and efficiently to changing patterns of footfall in order to optimise trade Ensure company loss prevention procedures are adhered toDevelop strong customer relationships and loyalty and inspire this amongst the teamWork closely with the Marketing department in relation to any marketing initiatives and all point-of-sale materials Regularly review and feedback relevant competitor activity Staff Management:-Manage the development of the team members, using Company training programmes to foster effective use of the customer service toolkit to improve selling skills, product knowledge etcEnsure all company procedures are adhered toMotivation of team to meet goals, supporting short- and long-term team incentivesRegularly review performance of team through kpi’s, structured reviews and appraisalsManage all staffing administration including rotas, staff holidays, holiday cover and sickness etc within budgetResponsible for the recruitment and development of store Team Members Store Standards:-Ensure store presentation & standards meet company requirements including full routine maintenanceMaintain high standards of cleanliness and organisation within the storeEnsure visual merchandising remains in line with Company guidelines, applying critical observation and making recommendations for VM improvementApply critical observation and give recommendation for VM improvementEnsure compliance of company dress code OperationsResponsible for accurately and timely completion of all store admin and reports Facilitate accurate deliveries, including identification and reporting of any discrepancies etc Manage accurate and efficient stock management, carrying out bi-annual store stock takes within company guidelines to minimise stock variancesEffectively oversee customer queries/complaints relating to any exchanges, credits or refundsMaintain all store safety standards and all assessments relating to health & safety