Operations Apprentice

Business Unit: COO Salary Range: £22,000 per annum DOE + red-hot benefits Location: Gosforth based with some remote working Contract Type: Permanent Don’t settle for dull. Live a life more Virgin. Following the huge success of our previous Apprenticeship programmes, we’re seeking to develop another group of future business stars who want to develop their career with our incredible Operations team and be part of something truly special. We’re offering you the chance to combine working with studying towards an apprenticeship. And the best part is, not only will you be earning a great salary, we’ll pay for your education too! Sounds too good to be true doesn’t it? So here’s how it works You’ll split your time between working within COO Operations team and studying for a Senior Financial Service Customer Adviser apprenticeship over 15 months. You’ll receive invaluable on-the job experience as you work in dedicated operations business areas, learning what it takes to provide brilliant customer service to ensure fantastic outcomes and experiences for clients. All this whilst working alongside our super talented Operations colleagues that will coach and mentor you on your journey. Here’s what you’ll be doing: • Develop an understanding of Virgin Money business functions and the key activities they deliver to support the successful day to day operations of the Bank. • Build and manage effective and influencing working relationships with a variety of stakeholders at function or divisional level.  • Help to contribute to the relevant targets and customer outcomes for your area. • Proactively drive personal development, both academic and professional, and to use this to find and establish a path to either a team leader/supervisor or a relevant professional role. • Gain experience and knowledge of the department strategy. • Assist in delivering solutions to agreed standards on time, on budget and to required quality measures. • Assist in delivering continual improvement initiatives to reduce risk and increase performance, efficiency and productivity. • Follow relevant standards and procedures and develop knowledge to ensure solutions are in-line with both industry regulation (e.g. GDPR, PCI-DSS) an company best practice. • Develop into a subject matter expert for a particular knowledge area, process or business area within the COO team and across Virgin Money. • Work closely with business areas and partners to complete development activity within agreed quality standards, processes and timescales. • Ensure that our company Purpose, Values and Behaviours are at the heart of all you do. We need you to have: • Some experience or a passion to want to work within a customer service environment and a desire to deliver a brilliant service to customer • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. • Great communication skills with a natural ability to engage and build rapport with lots of different personalities • A flexible and positive working approach to suit customer needs and business demands • Genuine enthusiasm to work with your team to achieve collective goals in a timely way Qualifications Required: - A minimum of 5 GCSE including both Maths and English at (Grade C (4) or above) or - A recognised and equivalent qualification (examinations and experience will be considered) Training Provided: As an Operations Apprentice with BPP (Learning Provider), you'll complete the Senior Financial Service Customer Adviser Level 3 Apprenticeship qualification with BPP Education whilst also gaining the CBI Professional Banker Certificate. The completion of the apprenticeship will take place in the workplace via an online platform with tutor support. Here’s what it means for YOU: 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35 hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension & Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness Ability to work anywhere in the UK? (where the role allows) And, you get these Red Hot Rewards from day one! Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.  Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks