Technical Claims Support Manager

Job DescriptionClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. We raised millions in funding from some of the best investors in the world, including Y Combinator, with a strong pipeline of customers that includes some of the largest insurance companies in the world.What we are looking for:We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across training, quality assurance, fraud, complaints and process improvement. The candidate will require experience in Pet and Travel products at minimum.Key Responsibilities:Design and delivery of training for claim handlers, including onboarding of new claim handlers and ongoing developmentQuality assurance checks on claim files, ensuring adherence to claim handling guidelines, policy wordings and customer communication expectations.Quality assurance feedback and coaching delivery to claim handlersInvestigation and management of potentially fraudulent claims, ensuring robust fraud identification and indemnity controlProcess creation and ongoing improvement, including working closely with our technical team to improve upon our internal systemsRobust investigation and management of escalated complaints from the claims operation, including issuance of final response lettersSkills and Experience required:Minimum of 5 years experience in insurance claimsPrior experience with Pet and Travel insurance productsExperience in training design and deliveryExperience in investigating and managing potentially fraudulent claimsExperience in quality assurance of claimsExperience investigating and managing complaintsStrong verbal and written communication skillsA passion for delivering 5-star customer serviceA team player, always willing to support colleagues for the benefit of the customer and businessStrong attention to detailDesire to learn new products and skills - we are always learning!PerksGenerous, transparent compensation & equity30 days of remote work annually28 days of leave annuallyHealth InsuranceTraining budgetCompany offsitesBe part of a passionate team solving hard problemsWork closely with founders and learn how to scale a startup from 0 to 1.