SERVICE ADVISOR

NEW SERVICE ADVISOR JOB Wickham Bishops, Essex 30k basic, 34k OTE + benefits YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in Essex. You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service Advisor / Aftersales Advisor : * Deal with customer needs face-to-face and over the phone with a professional and friendly approach * MOT and service scheduling * Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer * Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract * To promote additional workshop services/repairs where applicable * To ensure parts are ordered/requisitioned once relevant authority is received * Inform customer of outstanding campaigns and arrange for work to be completed The perfect Service Advisor / Aftersales Advisor will have: * Excellent customer service skills * Excellent interpersonal, verbal and written communications skills * Proven organisational and administration skills Hours for the Service Advisor / Aftersales Advisor : Monday to Friday 8.00 – 6.00. NO SATURDAY ROTA! To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment