FTC Process Improvement Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.        So, what are you waiting for? Join a community that cares about you!     More about your role   As our Process Improvement Officer you are responsible for developing, implementing, and maintaining the Quality Management System (QMS) to meet industry standards and regulations, ensuring alignment with the company's strategic goals. You establish and monitor quality control procedures to guarantee products and services meet required standards. You lead Business Management Reviews, report to senior stakeholders, and facilitate quality investigations and audits. You ensure quality documentation is in place, identifying waste and driving improvements. You also deliver training on quality practices, fostering a culture of continuous improvement. Additionally, you maintain detailed compliance records and collaborate with cross-functional teams to meet quality standards. We have  2 x vacancies both are FTC until October 2025.   More About you   You have proven experience in quality assurance, quality control, or compliance within the social housing sector, along with expertise in quality management systems and techniques. Your strong communication and interpersonal skills enable you to collaborate effectively with stakeholders, while your excellent problem-solving and analytical abilities help you address challenges. You can manage multiple projects and priorities in a fast-paced environment. Ideally, you also have knowledge of Lean Six Sigma and experience with ISO 9001 accreditation. If all of this sounds like you then we urge you to make an application with us today!   Benefits    We are a large diverse and ambitious business, which will give you all the challenge you could wish for.    We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:    Competitive salary, with a salary review yearly   Annual bonus up to 2% per annum Pension with matched contributions up to 7%  35 days annual (including bank holidays) leave with the option to buy or sell leave  Training and development  Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].   If you are a recruitment agency please note we operate a PSL and do not take cold calls