Job Title: Operations Administrator
Location: Halesowen, West Midlands
Salary: £24,000 - £26,000 per annum, depending on experience + Performance-based bonus
Working Hours: Monday to Friday, between 8:30 am and 6:00 pm - one weekend day per month required.
We are looking for a proactive and organised Operations Administrator to join our team. This role will suit someone with a background in administration or call centre work who thrives in a fast-paced environment. Your primary focus will be ensuring smooth operations by managing customer bookings, handling enquiries, and supporting the day-to-day running of our services.
Key Responsibilities:
- Customer Call Handling: Answer and respond to customer calls, providing excellent service and resolving any queries.
- Raising Customer Agreements: Process and manage agreements with accuracy and efficiency.
- Booking Management: Arrange and schedule workshop bookings for customers, ensuring all details are correctly logged.
- Email Queries: Respond to email enquiries promptly and professionally.
- General Administrative Tasks: Assist with ad-hoc tasks as required to support the wider team.
Requirements:
- Strong customer relationship skills, with a friendly and approachable manner.
- A real team player who can collaborate well with others.
- Competent with computers and familiar with Microsoft Word, Excel, and Outlook.
- Previous experience in administration or call centre roles.
- Experience in the automotive or fleet industry is a bonus but not essential.
If you’re a people person with an eye for detail and enjoy keeping things running smoothly, we'd love to hear from you!