Operations Administrator

Operations Administrator

• Annual Salary: £28,000
• Location: Newbury
• Job Type: Full-time

We are seeking an Operations Administrator to join a dynamic and friendly team within a fantastic company based in Newbury. This office-based role offers a great opportunity for an individual with strong administrative and organisational skills to contribute to the efficiency of our operations.

Day-to-day of the role:

• Allocate incoming service calls to field service engineers, ensuring customer SLAs are met and engineer productivity is maximised.
• Review progress of work throughout the day, making continual adjustments to prioritise high priority calls while balancing the completion of lower priority works.
• Optimise engineer routes to follow a logical geographical path, reducing travel time and maximising job completion.
• Make judgements on reassigning work or deploying subcontractor resources to achieve objectives.
• Provide first-line technical support to customers before logging service calls.
• Manage follow-up service calls requiring a second visit to achieve resolution.
• Analyse and process customer enquiries and coordinate installation and commissioning works.
• Manage variations and process orders, deliveries, installations, returns, credits, and debits.
• Ensure swift completion of invoicing and payment, and manage stock with communication to UK & European warehouses.
• Handle purchase ordering of stock.

Required Skills & Qualifications:

• Strong administration, time management, and organisational skills.
• Ability to work independently with initiative and without daily management.
• Capacity to work under pressure in a changing environment.
• Good geographical knowledge of the UK.
• Excellent communication skills, both written and verbal, with the ability to establish rapport with colleagues and customers.
• Proficiency in computer and database usage; SAP user skills are desirable.
• Intermediate understanding of Microsoft Excel.
• Exceptional attention to detail and responsibility for fine details.

Benefits:

• Competitive annual salary of £28,000.
• Work within a dynamic and supportive team environment.
• Office-based role with regular working hours, Monday to Friday, 9:00 am to 5:00 pm.

To apply for the Operations Administrator position, please apply on line and I will screen your cv and contact you with more information if successful.