Representations Officer

Good Afternoon, I am currently representing Southwark Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of £19.11 which is negotiable dependent upon experience. We are looking for a Representations Officer this role will be: SE1 2QH The right candidate will: * To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators. * To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark. * To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation. * To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitor’s requests and issues in a timely and clear manner. * To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies. We require the following: * Proven experience in working in a customer service or administrative environment, having to compose formal correspondence. * Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases. * Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service. * Effective interpersonal skills and ability to represent the parking team with officers at all levels. * Excellent customer service skills and confidence with both written and verbal communication delivering high quality customer outcomes. * Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon