Emergency Call Handler

Emergency Call Handler Location: Chichester Earn £26,724 per annum Plus, generous allowances for weekend/unsociable hours Transform Lives with Every Call Extensive Holidays: 34 days off, including bank holidays and your birthday. Comprehensive Insurance: Share plans, life insurance, and medical insurance lite. Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme. Career Growth: Learning and development opportunities with hybrid working options after 6 months. About the Emergency Call Handler Role Join our client’s dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You’ll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency. Key Responsibilities for Emergency Call Handler · Assess and manage emergency situations, contacting relevant services. · Record call details accurately in systems. · Guide customers through alarm installation and troubleshooting. · Monitor and respond to automatic alarm signals. Skills and Experience · Calm, caring, and professional with strong multitasking abilities. · Comfortable in high contact volume environments. · Experience in customer service, care, or call centres. · Proficient with Microsoft Packages and adaptable to new technology. Make a Real Difference Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day. Assessment Afternoon: Wednesday 11th September 2024 Start date: Monday 14th October 2024 Initial screening to be completed by Baker Snell prior to this event. If you are unable to make this date, please contact us to discuss