Site Reliability Engineer

Education Horizons is Australia’s leading EdTech company, providing software for over 1,800 leading schools and 3 million users in more than 60 countries across Australia, UK, Europe, Asia, the Middle East, the Americas, Africa and NZ. We are a global team with offices in Yeovil (UK), Australia and team members spread across the world!We are setting out on a journey to change the lives of children, their families and teachers by creating end-to-end school experiences and management solutions.Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small enough to not get lost in the crowd. We have truly flexible working and are proud to have an inclusive, collaborative work environment.At Education Horizons we believe team members should have freedom to choose where and when they work – within a focus on prioritising output and impact over rules and policies. This means that we are open to considering both hybrid and fully remote candidates.Key ResponsibilitiesProvide technical consultation, drive innovation, and ensure the team evolves with the requirements of our customers, our team, and the wider business.Drive improvements in automation and process control & monitoring to improve quality and efficiency.Ensuring maintenance is correctly performed and managed.Ensuring that production systems are backed up, monitored, and are maintained.Contribute to a collaborative and positive working team.Work with the other teams in either a consultative or embedded strategy within in the Technology Group to ensure alignment with SRE Best Practices.Promote a culture of continuous improvement.Providing escalation support to the Support Team for customer issues as requiredRequirements for the roleFunctional:Microsoft Windows Server and Active Directory - Essential Microsoft SQL Server – Installation, Operations, and Tuning (Intermediate to Advanced) – Essential Microsoft Office Products including M365 – Installation and Usage – Essential Web Services including Microsoft IIS – Installation and Usage – Essential Network, firewall and VPN technologies – Good Understanding – Essential Server, virtualisation, and storage technologies – Good Understanding - Essential Security Software (Anti-Virus, Anti-Malware etc.) – Desirable Microsoft Remote Desktop – Installation and Usage – Desirable AWS AppStream, RDS, EC2, and VPC - Desirable Education Horizons’ products - Desirable School processes and procedures – DesirableWorking within the Education Horizons Information Security Management System and policies Live and lead the Values of Education Horizons.Non-FunctionalExperience of working in a B2B SaaS support or professional services environment A strongly customer-service focussed work ethic Strong written and verbal communication skills with an ability to convey technical concepts to non-technical audiences Efficient time and priority management skills - the ability to juggle multiple competing activities and keep deadlines Commercial acumen - ensuring accuracy of scopes, quotations and delivery Familiarity with service management processes and systems, particularly Salesforce Service Cloud and Atlassian. At Education Horizons we value output and impact over rules and policies. This means empowering our team members to choose where and when they work with the aim of benefiting our customers, the tasks you are working on, your team and for you! This also means recruiting the right person for the role. We will consider all qualified applicants regardless of their background, experience, identity or need for flexibility. If you are interested in this role but it might need some flexibility just let us know.Education Horizons retains the right to remove this advertisement prior to any stated closing date.We will not be accepting unsolicited phone calls or applications from employment agencies at this time.