Support Coordinator

Support Coordinator, Yeovil.

Your new company
Want to be part of a team that really cares and empowers you to help change a customer's life for the better?
As our Targeted Support Coordinator, you'll be at the heart of supporting customers who have complex needs to develop their skills to live more independently in the community.
You'll make a big difference each day as you help our customers achieve their hopes and aspirations.
The Targeted Support Coordinator will be responsible for providing support and advice to vulnerable and complex customers who have previously experienced rough sleeping. The coordinator will develop and maintain a high level of professional contact with customers to maximize engagement, reduce barriers and minimize breaches of tenancy.

There will be an anticipated maximum caseload of ten customers, although, subject to slight change based on assessed complexity of cases.
Your new role
Yeovil, SomersetFull time (37.5 hpw)
Monday 9am to Friday 5pm

This is a varied role and the support each customer requires will need to be assessed and implemented accordingly. However, in general this role may include:

Conducting needs assessments of at-risk and vulnerable customers to establish an effective plan to support vulnerable customers with previous rough sleeping experience.

Carrying out risk assessments, support planning, goal setting and regular reviews.

Providing and coordinating effective support, advice, and assistance to customers to ensure that they can maintain their tenancies and to access support, care, and health services.

Developing social networks, self-esteem, and independence among complex and vulnerable customers.

Finding furnishing and equipment through grants and charities

Liaising regularly with colleagues, other relevant organisations, and family/supporters to access specialist support and to refer customers to other providers of care or support in a coordinated manner.

Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.

Cuppas, chats and catch ups.
There's no rushing from one customer to the next here!
Plenty of time to collaborate with colleagues too.

Provide quarterly case studies and report on outcomes for customers.

Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten for
Great Places to Work in the UK!
What you'll need to succeed

Passion to support our customers to live their best life, working collaboratively with an eye for detail.

Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.

Experience of coordinating and assessing customer referrals.

The ability to work on your own initiative, remain calm under pressure and have a resilient approach.

Previous experience of working with vulnerable and complex customers in a similar or related field/environment or lived experience considered.

An understanding of social housing and welfare benefit issues.

A proven track record of partnership and multi-agency working. Demonstrate, effective communication and negotiation skills.

To be able to drive, possess a current driving license, and have a suitable vehicle for use with customers at work. You'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!

What you'll get in return

Support of a dedicated Hays consultant

Free training and development

Onsite training by the site manager

Pension contributions of up to 3%

CV writing

Refer a Friend Scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#