Customer Service Representative

Customer Service Representative Stoke-on-Trent Our Client has a requirement for a Customer Service Representative, who will be required to work on a Permanent basis in Stoke-on-Trent. Customer Service Function: Deal with customer requests & queries through all methods of customer contact. Communicate with customer queries patiently and resolve the issue efficiently. Escalate any issues internally and appropriately to ensure customer issues are resolved. Respond to the problems of the customer in a timely and efficient manner. Look after customer accounts and update their transaction status when required. Draft the necessary documents, letter or statements, as required by the customer and inline with internal process. Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed. Coordinate with other internal departments to find solutions and resolve customer issues. Any other reasonable duties requested as directed by management. Satisfactory completion of a basic Data and Baring security Checks (DBS) or other incountry security checks. Customer Service Skill: Should have great communication skills: listening, written and verbal communication. Should be able to understand relevant data and be attentive to detail. Should exhibit patience when communicating with the customer and remain composed. Should be flexible to the customer requirement. Take ownsership in resolving customer issues and ensure customer satisfaction. Demonstrate a can-do attitude with the ability to remain focussed in a busy environment. Technical Skills: Should have excellent computer skills. Should have an excellent understanding of social media channels. An understanding of the telecoms industry and associated supply chain. Able to resolve 1st Line IT issues. Able to troubleshoot technical detail, to anaylise,and pass to the appropriate resolver group. Training and development: Full training will be provided for this customer service role. You will be encouraged to learn and develop your skills in all relevant areas that support the business in line with the company’s values detailed below. Benefits: Generous pension – employer 6%, employee 3% 25 days holiday entitlement, plus the 8 bank holidays and an extra day for your birthday Discretionary Bonus Hybrid working/flexible working BUPA Private Medical Insurance BUPA Cash Plan and Wellbeing Employee Assistance Programme (EAP) Reward and Recognition Gateway Annual Christmas closure between Christmas and New Year Bi-annual Company Events Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Customer Service Representative looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included