Company:
Hestia Housing Support
Location: London
Closing Date: 13/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
**_We are Hestia. We make a difference._**
At Hestia, we are guided by our core values and are dedicated to fostering an
equitable, diverse, and inclusive organisation. We provide a range of
services, including Domestic Abuse support, Modern Slavery assistance, Mental
Health & Complex Needs care, and Criminal Justice. Our mission is to empower
individuals to rebuild their lives and achieve independence.
**The service you will work in….**
Our Rough Sleeping Refugee Service is at the forefront of supporting refugees
who are transitioning from temporary hotel accommodations to permanent
housing. This service is crucial in addressing the increasing number of rough
sleepers among individuals granted asylum status. Working in close
collaboration with west london local authorities, we aim to provide holistic,
person-centered solutions that ensure successful integration, employment, and
long-term housing stability.
This service operates through a structured, results-oriented approach, with
four key steps: personalised face-to-face engagement to create housing and
integration plans, support in accessing appropriate accommodation, integration
assistance through employment and community connections, and ongoing tenancy
sustainment support. This approach ensures that refugees receive comprehensive
support as they navigate the challenges of rebuilding their lives.
If you thrive in a dynamic, target-driven environment where achieving
meaningful outcomes is at the heart of what you do, this service will provide
an exciting and rewarding challenge. We are committed to fostering
independence through skill-building and knowledge-sharing, empowering
individuals to secure long-term stability. Youll be part of a team dedicated
to making a lasting impact while working within a supportive and collaborative
culture that values innovation and results.
**A day in this role looks like….**
As a Specialist Refugee Integration Officer**** at Hestia, you will play a
crucial role in our Homelessness Prevention Service. Your contributions will
directly influence the lives of our service users, guiding them towards a path
of empowerment and independence.
A day will never look the same and some of the things you can expect to dobe
responsible for are:
* Coordinate a frontline service for refugees at risk of homelessness or already homeless in conjunction with 7 West London boroughs.
* Apply specialist knowledge of housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and Housing Act, to relieve homelessness and sustain tenancy.
* You are required to be target-led, negotiating with local lettings agents, private landlords, and other agencies to find optimal solutions to clients housing needs.
* To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
* To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.
* Travel may be required for property viewings with individuals and building relationships with local organisations to ensure the successful integration of individuals into their new communities and tenancy sustainability.
* To undertake comprehensive assessments and ongoing reviews of client needs, creating co-produced Integration Plans and implementing actions to improve housing options and community integration. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
* To actively work with clients to relieve their homelessness by assisting them to secure accommodation in private sector or other housing pathways.
* Develop and maintain effective working partnerships with statutory, voluntary, and commercial organisations to address the holistic needs of customers.
* To ensure all necessary steps and actions are taken in a timely manner to relieve homelessness, encourage self-resolution, and support service users in resolving their housing issues.
* To Keep accurate and up-to-date records of all interactions and correspondence.
* To ensure all financial processes in relation to funding the tenancy are completed in a timely manner and recorded.
* To provide advice to clients to ensure that they have the best possible opportunities to sustain their new accommodation.
**Why Hestia?**
Joining Hestia means more than just a job; its an opportunity to be part of
something bigger. We offer a supportive, inclusive and resolution driven work
environment where your contributions are recognised and valued. As a member of
our team, you will have the chance to grow both personally and professionally
while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise,
and dedication to the table. To excel in this role, you should possess:
* Demonstrate knowledge, experience or relevant qualifications in housing and homelessness legislation, in relation to private rented housing, rough sleeping, the Homelessness Reduction Act and Housing Act.
* Demonstrate knowledge in welfare benefits legislation (including welfare reform) to support service users effectively.
* You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
* You have previously worked in a target led environment.
* Previous experience in sourcing, negotiating, and maintaining relationships with agents and landlords in the private rented sector.
* You thrive in negotiating and accomplishing daily outcomes.
* You have strong work ethics with excellent customer service focus.
* You have impeccable organisational skills.
* Ability to positively manage a busy client caseload and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.
* Proficient in using computer systems and databases as part of your daily tasks.
* Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.
* Excellent at building relationships with team members, statutory and non-statutory organisations.
* Socially conscious and want to make a difference.
* Flexible and adaptable team player with a can-do attitude.
* Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
**Our commitment to Equality, Diversity, and Inclusion**
Our services users come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds because it makes us stronger. We are
committed to creating and maintaining a diverse and inclusive workforce and
value the skills, abilities, talent and experiences, different people and
communities bring to our organisation.
**We are a disability confident employer**
Hestia is proud to be a disability confident employer, dedicated to the
employment and career development of individuals with disabilities. We offer a
guaranteed interview scheme for all applicants with disabilities who meet the
minimum criteria for the role they have applied for. We also provide
reasonable adjustments during the selection and interview process, and
throughout your employment with us.
**Safeguarding Statement**
Hestia is committed to safeguarding and promoting the welfare of adults,
children and young people who are potentially at risk, and we therefore expect
all staff and volunteers to do the same. We require all staff to undertake
internal and external safeguarding training throughout their employment with
Hestia.
_We reserve the right to close this job advert early should we receive a high
volume of applications or if the position is filled before the closing date.
We encourage interested candidates to apply as soon as possible to ensure
their application is considered._
At Hestia, we are guided by our core values and are dedicated to fostering an
equitable, diverse, and inclusive organisation. We provide a range of
services, including Domestic Abuse support, Modern Slavery assistance, Mental
Health & Complex Needs care, and Criminal Justice. Our mission is to empower
individuals to rebuild their lives and achieve independence.
**The service you will work in….**
Our Rough Sleeping Refugee Service is at the forefront of supporting refugees
who are transitioning from temporary hotel accommodations to permanent
housing. This service is crucial in addressing the increasing number of rough
sleepers among individuals granted asylum status. Working in close
collaboration with west london local authorities, we aim to provide holistic,
person-centered solutions that ensure successful integration, employment, and
long-term housing stability.
This service operates through a structured, results-oriented approach, with
four key steps: personalised face-to-face engagement to create housing and
integration plans, support in accessing appropriate accommodation, integration
assistance through employment and community connections, and ongoing tenancy
sustainment support. This approach ensures that refugees receive comprehensive
support as they navigate the challenges of rebuilding their lives.
If you thrive in a dynamic, target-driven environment where achieving
meaningful outcomes is at the heart of what you do, this service will provide
an exciting and rewarding challenge. We are committed to fostering
independence through skill-building and knowledge-sharing, empowering
individuals to secure long-term stability. Youll be part of a team dedicated
to making a lasting impact while working within a supportive and collaborative
culture that values innovation and results.
**A day in this role looks like….**
As a Specialist Refugee Integration Officer**** at Hestia, you will play a
crucial role in our Homelessness Prevention Service. Your contributions will
directly influence the lives of our service users, guiding them towards a path
of empowerment and independence.
A day will never look the same and some of the things you can expect to dobe
responsible for are:
* Coordinate a frontline service for refugees at risk of homelessness or already homeless in conjunction with 7 West London boroughs.
* Apply specialist knowledge of housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and Housing Act, to relieve homelessness and sustain tenancy.
* You are required to be target-led, negotiating with local lettings agents, private landlords, and other agencies to find optimal solutions to clients housing needs.
* To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
* To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.
* Travel may be required for property viewings with individuals and building relationships with local organisations to ensure the successful integration of individuals into their new communities and tenancy sustainability.
* To undertake comprehensive assessments and ongoing reviews of client needs, creating co-produced Integration Plans and implementing actions to improve housing options and community integration. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
* To actively work with clients to relieve their homelessness by assisting them to secure accommodation in private sector or other housing pathways.
* Develop and maintain effective working partnerships with statutory, voluntary, and commercial organisations to address the holistic needs of customers.
* To ensure all necessary steps and actions are taken in a timely manner to relieve homelessness, encourage self-resolution, and support service users in resolving their housing issues.
* To Keep accurate and up-to-date records of all interactions and correspondence.
* To ensure all financial processes in relation to funding the tenancy are completed in a timely manner and recorded.
* To provide advice to clients to ensure that they have the best possible opportunities to sustain their new accommodation.
**Why Hestia?**
Joining Hestia means more than just a job; its an opportunity to be part of
something bigger. We offer a supportive, inclusive and resolution driven work
environment where your contributions are recognised and valued. As a member of
our team, you will have the chance to grow both personally and professionally
while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise,
and dedication to the table. To excel in this role, you should possess:
* Demonstrate knowledge, experience or relevant qualifications in housing and homelessness legislation, in relation to private rented housing, rough sleeping, the Homelessness Reduction Act and Housing Act.
* Demonstrate knowledge in welfare benefits legislation (including welfare reform) to support service users effectively.
* You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
* You have previously worked in a target led environment.
* Previous experience in sourcing, negotiating, and maintaining relationships with agents and landlords in the private rented sector.
* You thrive in negotiating and accomplishing daily outcomes.
* You have strong work ethics with excellent customer service focus.
* You have impeccable organisational skills.
* Ability to positively manage a busy client caseload and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.
* Proficient in using computer systems and databases as part of your daily tasks.
* Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.
* Excellent at building relationships with team members, statutory and non-statutory organisations.
* Socially conscious and want to make a difference.
* Flexible and adaptable team player with a can-do attitude.
* Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
**Our commitment to Equality, Diversity, and Inclusion**
Our services users come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds because it makes us stronger. We are
committed to creating and maintaining a diverse and inclusive workforce and
value the skills, abilities, talent and experiences, different people and
communities bring to our organisation.
**We are a disability confident employer**
Hestia is proud to be a disability confident employer, dedicated to the
employment and career development of individuals with disabilities. We offer a
guaranteed interview scheme for all applicants with disabilities who meet the
minimum criteria for the role they have applied for. We also provide
reasonable adjustments during the selection and interview process, and
throughout your employment with us.
**Safeguarding Statement**
Hestia is committed to safeguarding and promoting the welfare of adults,
children and young people who are potentially at risk, and we therefore expect
all staff and volunteers to do the same. We require all staff to undertake
internal and external safeguarding training throughout their employment with
Hestia.
_We reserve the right to close this job advert early should we receive a high
volume of applications or if the position is filled before the closing date.
We encourage interested candidates to apply as soon as possible to ensure
their application is considered._
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Hestia Housing Support