Role Purpose
My client is looking for a Billing Assistant who will have experience of handling complex billing in a fast paced environment and being able to liaise with customer and stakeholders across the business. They are currently at the point where they need to accelerate their Order 2 Cash (O2C) programme in order to facilitate scaling as their revenue grows. This role encompasses two key areas, firstly, supporting the billing specialist in the day to day running of our billing process including ensuring that customers receive accurate and timely bills, and that new customers are onboarded efficiently. Secondly, providing support and contributing in overhauling the processes around billing and ensuring that they have automated systems in place that work for the long term as the business continues to expand.
This is a 9 month contract, you must be available immediately, and ideally have experience within the telecoms sector. The role is Hybrid, 2 days a week working from the office in Telford and 3 days a week remotely.
Key Accountabilities
• To be responsible for preparing sales invoices ready for review by line manager. • Working with Commercial and Legal Teams to bill large one-off contracts at the right time and in line with contract terms. • Being a part of the customer onboarding process including helping account management teams to manage the customer’s expectations and to discuss their requirements, to ensure billing processes remain robust and sustainable. • Help capture customer requirements with the project team to ensure that billing allows for prompt payment. • Assisting with customer queries and any issues that arise regarding billing. • Assisting with intercompany billing and raising bills between our subsidiaries. • Reconcile source data vs billed data to sense check the manual billing process.