Business Support Coordinator, Services

Position: Integration Business Support Manager Reporting to: Director of Transformation Contract type: Full Time, Permanent About Cera Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing in making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are part of a rapidly growing ageing population that lacks sustainable care infrastructure to support us to live longer, healthier, better lives to the end. We don’t just care more, we care better. We want to be the UK leader in revolutionizing affordable care for the better, for our care clients and society and the perfect coordination across care practice, data science and technology is how we’ll get there. The Role Cera has grown significantly and successfully over recent years and acquisition has been a key driver of growth supplemented by organic growth of the core business Cera’s Integration Management Office (IMO) has been set up to lead the successful integration of acquired businesses. We are now looking for an Integration Business Support Manager to join the Cera IMO and work collaboratively with Integration Program Managers, Implementation, Operations, the Merger & Acquisition (M&A) team, the corporate functions and the acquired business to plan, drive and report on the integration of the new business. Attention to detail, being able to perform data analysis, speed of execution and controlled change are highly valued in this transformation process. The successful candidate will lead the integration efforts of new acquisitions, ensuring a smooth blend of both physical and technological aspects across our growing network. Role Requirements: This role is suitable for candidates with a combination of the below experience and skills, looking for an exciting new opportunity in health-tech: The ideal candidate must be data and process driven, a quick learner and a natural problem solver Strong project management skills with a track record of successful integration projects. Familiarity with both physical operations and technology integration. Excellent communication and interpersonal skills with the ability to lead and collaborate with cross-functional teams with the ability to present complex ideas in a clear, concise manner to technical and non-technical audiences Knowledge and experience of working with standard corporate functional disciplines (IT, HR, Finance, Operations, Property, Recruitment, etc) and familiarity with key concepts within said functions Ability to work collaboratively and create momentum and work autonomously, and able to deal with ambiguity and proactively take on tasks and drive them to completion Ability to manage multiple pieces of work and work to tight deadlines In depth planning and analytical problem-solving capabilities Strategic thinking and problem-solving abilities. Key responsibilities: The Integration Business Support Manager is responsible for providing support in the following areas: Define strategic plans with operations and Integration to ensure successful delivery of BAU support and engagement. Work with operations and Integration to coordinate the integration of new branches into the existing network. Streamline operational processes, optimizing efficiency across all facilities. Identify potential risks and challenges associated with the integration process and develop and implement risk mitigation strategies to minimize disruptions. Performing data analysis as required (e.g. carer pay, branch footprint, contract terms) to confirm trends and solve emerging operational challenges arising during the integration Facilitate transparent communication channels throughout the integration process, implementing change management strategies to ensure a smooth transition for both employees and clients. Contributing to the Integration Playbook, ensuring it continues to evolve to meet the needs of the business and deliver successful integrations Building effective and collaborative relationships with stakeholders in the acquired company and within Cera Establish key performance indicators (KPIs) to evaluate the success of integration efforts and continuously monitor and report on the performance of integrated businesses and systems. Completion of integration workstreams and perform handover of responsibilities to business functions (“integration program completion”) Performing integration retrospectives to ensure that the process is continually improved Work with new Integrations to build long last relationships to support on-boarding journey. Help conduct business gap analysis and identify areas in the Integration that will require additional business support. Support operations to transition new Integrations into BAU Work with mobilisation and Implementation team to help onboard new business and ensure sustainable Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems, processes, and applications. What we offer ~ We offer flexible working hours and remote working arrangements, ~25 days holiday + your birthday off on top of bank holidays ~ Mobile phone, laptop and full remote IT package setup to work remotely. ~ Company pension scheme ~ Training and development for your role and future career development ~ Competitive salary with long term employee schemes ~ Lifeworks discount platform and Employee Assistance Programme ~ Refer a Friend scheme ~ Service awards ~ Recognition awards Life at Cera We’re committed to creating an inclusive workforce. We believe in a world where you have the freedom to explore and express yourself without judgment, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence because difference makes the world a better place. Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.