IT Support Officer

Energis has a new and exciting role for an experienced IT Support Officer. Based at our clients premises in Co Down you will provide support to both local and global teams, diagnosing problems and using appropriate support tools to solve hardware and software issues. This role involves troubleshooting a variety of IT issues, maintaining systems, and ensuring the smooth operation of technological resources. You will be part of a dynamic team that values collaboration and innovation. Responsibilities: Maintain accurate service descriptions for own services and support the implementation of new or changed services Engage in dialogue with business units to develop and enhance business processes and IT support Provide 2nd level support for assigned services Collaborate with global teams to ensure IT services align with business needs Participate in projects aimed at improving IT systems and processes Provide on-site software and hardware support, maintenance, and diagnostics Maintain detailed records of all support requests and resolutions Criteria: Degree in IT, Computer Science, or related technical fieldOR equivalent experience Minimum 3 years experience in IT support, IT consulting, or related field Proven experience providing 2nd level support for business applications Experience engaging with business units to improve IT processes Knowledge of hardware maintenance and diagnostics Experience with telephony system administration Desirable: Previous experience working with Microsoft Dynamics Experience working with globally distributed teams Salary is in the region of £40k dependant upon experience. For further information and a confidential discussion please email your CV through the link. By applying for this role you are consenting to Energis Recruitment holding your details for a period of 12 months to be considered for other roles. As a candidate you have the right to consent or object to this. Skills: It Support Benefits: Parking Paid Holidays