Technical Customer Service (Bi-Lingual English/Italian)

Technical Customer Service (Bi-Lingual English/Italian)What We Offer:Competitive salary of £13-15/hr with performance-based quarterly bonusesHybrid work model, with 2 days in-officeComprehensive benefits packageGenerous vacation and paid time off policiesA collaborative and supportive work environmentResponsibilities:Handle English & Italian emails, calls, or chats in line with company policiesTroubleshoot incoming issues, identify root causes, and work towards effective resolutionsResearch and resolve both internal (Tier 1) and external user-reported technical issuesGather data, test, and replicate problems, raising detailed bug tickets for the development team as neededCollaborate with technical teams on escalations and help resolve complex issues.Qualifications:1-3 years of proven experience in Customer Service, particularly in a technical support roleBasic knowledge of CSS, HTML, and website CMS toolsFluent in written and spoken Italian and EnglishExperience in the travel, tourism, or hospitality industries is a plusThere are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too. ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.