Guest Experience Executive

We are on the search for a high calibre Guest Experience Executive who can take the lead in handling guest bookings and enquiries via phone or emails at our Support Office in Wandsworth, SW London (SW4). As a world-class restaurant business and brand, delivering the highest levels of guest experience is crucial, therefore this role sits at the very heart of our business. Youll need to be a strong, experienced Guest Services expert with a good understanding of hospitality standards. Key Accountabilities: Responsible for delivering world-class pre-dining experience over the phone and emails Actively listen and respond promptly to guests enquiries Ensure cross-selling and up-selling opportunities are maximised Ensure inventory for the sites is maximised at all times Ensure all required guest information is completed on the booking system (Guest Centre - OpenTable) Ensure that all guests related personal information is kept confidential at all times Ensure knowledge of all promotions and offerings is kept up to date to enable you to provide guests with accurate information Requirements: Currently work in high quality and fast paced guest service environment Flexibility in working hours

5 days out of 7. Reservations covered: Monday to Saturday 9am to 8pm, Sunday 10am to 6pm Outstanding communication skills Excellent problem resolution skills along with outstanding communication and active listening skills High organisation skills and respectful of current company processes Problem solving, active and adaptable listening skills Knowledge of hospitality industry standards Quickly build rapport with guests and teams Experience: Knowledge of restaurant diary systems (Opentable Guest Centre preferable) Knowledge of Microsoft Office Excellent communication skills Previous experience in a similar role within high volume restaurant group or hospitalitybusiness. Whats in it for you: Competitive Pay Rate Wage stream employer-Employees can access up to 50% of wages before payday Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment A fantastic 50% staff discount on food and drink in UK restaurants 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family Preferential Room Rates at Gordon Ramsay Restaurants partner hotels Discounted membership and access to hundreds of gyms, studios, fitness classes through WellHub subscription MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels Amazing family meals on duty If youd like to develop your career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

AMRT1_UKCT