Shop Manager

Shop Manager Streatham Hill, London, SW2 About Us Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end of life care for around 2,500 people every year, enabling each of them to make the very best of every moment. Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year. We are now looking for a Shop Manager to join the team in our Streatham Hill shop on a permanent, full-time basis, working 37.5 hours per week. The Benefits - Salary of £28,400 - £32,230 per annum - Performance-related bonus for specified Royal Trinity Hospice retail staff - A generous 27 days annual leave, increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) - A pension scheme is offered with employer contributions of up to 7.5% - Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum - Cycle to work scheme and interest-free season ticket loans available - Free eyesight tests for DSE users and a contribution towards the cost of glasses - 25% store discount in Trinity shops - Life assurance cover - Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party - Regular ballots for donated free tickets and prizes - Access to courses of free counselling on the phone or face to face This is an incredible opportunity for a customer focused individual with retail experience to join our exceptional charity. Not only will your work be helping to reduce immense amounts of waste going to landfill, leading us to a greener planet, but youll also be ensuring that we have the support and resources to continue providing expert, compassionate care to those that need it most. So, if youre looking for an engaging and rewarding role where youll be making a real difference, then apply today. The Role As a Shop Manager, you will ensure the efficient running of our Streatham Hill charity shop. Motivating and leading our team, you will drive sales performance and provide excellent customer and donor service. You will manage the stockroom and shop floor, merchandise, and create impactful visual displays. Additionally, you will engage with hospice and retail campaigns and act as an ambassador to promote our work! About You To be considered as a Shop Manager, you will need: - Retail experience either in the commercial or charity sectors - Experience of dealing with the public face-to-face and over the telephone - Knowledge of the charity retail sector - Good literacy and numeracy skills - Excellent communication and customer service skills - Leadership and motivational skills Other organisations may call this role Retail Manager, Retail Team Leader, Store Manager, General Manager, Charity Shop Manager, or Service Manager. Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds. So, if you want to join our essential charity as a Shop Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ