Customer Specialist

IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewWe are looking to recruit a Customer Specialist to join our team in Gloucester. You will be working in a call centre environment, responsible for delivering the best possible service and experience to our customers whilst meeting business and industry targets. You will ideally have experience of dealing with customers and putting their needs first. You will need to have the customer at the heart of all that you do and the desire to achieve your goals. We want our customers to have the best possible experience when dealing with us, if you share this ideal, apply today. This is a fully office-based role, Monday to Friday, 9AM to 5PM. To meet business needs, you may be required to work a shifting pattern (any time worked over 35 hours will be taken as time in lieu). How you'll make an impactCall handling - Determine requirements by working with customers’ needsAnswer inquiries by clarifying desired information; researching, locating, and providing informationResolve problems by clarifying issues; researching and exploring answers and alternative solutions;Fulfil requests by clarifying desired information from customerSelling our Holiday and Home Parks product to Individual Holiday Home OwnersSells additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessaryMaintain systems by entering relevant / required informationKeep equipment operational by following established procedures; reporting malfunctionsUpdate job knowledge by participating in educational opportunitiesEnhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsComply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly About YouExperienceCall centre experience preferableData entry processesWorking to targets within a regulated, measurable framework and achieving Service Level AgreementsRisk awareness whilst handling customer informationDemonstrated rapport-building experience around customer careSkillsExcellent customer service focus and empathetic awarenessCan identify potential risk/issues and seek adviceResilience when dealing with distressed customersGood communication and interpersonal skillsMulti-tasking and planningAccuracy and attention to detailPersonal commitment and enthusiasmTakes initiative when assisting team membersMS office proficiency QualificationsEducated to GCSE standard or equivalentCall Centre / Customer Service / Sales  NVQ Level 2 desirableEligibility RequirementEligible to work in the UK   Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more… We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.